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Privacy Policy

Effective Date: 06/02/25

Welcome to EDI Managed Services Ltd (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring transparency regarding how we collect, use, and safeguard your personal and business data. This Privacy Policy outlines our practices concerning information collected through our EDI Managed Solutions platform and services.

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1. Information We Collect

1.1 Personal and Business Information

We may collect the following types of personal and business information:

  • Name, job title, company name, and contact details (email address, phone number, and mailing address).

  • Billing and payment information for invoicing and service payments.

  • EDI transaction data, including order details, invoice records, and other supply chain documentation.

  • Login credentials and authentication data.

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1.2 Automatically Collected Information

When you use our platform, we may collect:

  • Log data (IP address, browser type, device information, and access times).

  • Platform usage data to improve performance and functionality.

  • Cookies and similar technologies to enhance user experience and track preferences.

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2. How We Use Your Information

We use the collected data to:

  • Operate, and improve your EDI Managed Solution platform.

  • Process EDI transactions between businesses.

  • Authenticate and manage user accounts.

  • Communicate with you regarding service updates, system maintenance, and support.

  • Conduct analytics to optimize and enhance our services.

  • Comply with legal obligations and industry standards.

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3. Data Sharing and Disclosure

We do not sell or rent personal information. However, we may share your data under the following circumstances:

  • With Service Providers: We may share data with third-party providers who support our platform (e.g., cloud hosting, IT services, and payment processing).

  • With Business Partners: If required for EDI transactions and system integrations.

  • Legal Compliance: If required by law, regulatory authorities, or to enforce our terms and protect our rights.

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4. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of sensitive information during transmission and storage.

  • Role-based access controls to prevent unauthorized access.

  • Regular security assessments and compliance checks.

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5. Data Retention

We retain data for as long as necessary to:

  • Fulfill the purposes outlined in this policy.

  • Comply with legal and contractual obligations.

  • Maintain records for auditing and dispute resolution.

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6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access and Correction: You can request access to your personal data and request corrections.

  • Data Portability: Request a copy of your data in a structured format.

  • Restriction or Deletion: Request deletion or restriction of certain data where applicable.

  • Opt-Out: You may opt out of non-essential communications.

To exercise your rights, contact us at enquiries@edi-ms.com.

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7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality and track usage. You can manage cookie preferences through your browser settings.

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8. International Data Transfers

If your data is transferred outside your country, we ensure appropriate safeguards are in place, such as standard contractual clauses or regulatory compliance measures.

9. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated Effective Date.

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10. Contact Us

For questions or concerns regarding this Privacy Policy, contact us at:

EDI Managed Services Ltd
22 Sandringham Close, Blackburn, BB1 8QJ
enquiries@edi-ms.com
07909700512

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